Proposal for DDS IT: Your Trusted IT Partner
We are excited to present our customised proposal for the Desktop Support Engineer position at DDS IT in Hamilton. As a team with over 30 years of collective experience in IT services, we understand the importance of exceptional field services and are prepared to offer a unique package to demonstrate our commitment.
To showcase our confidence and value, we propose a 30% reduction in the starting offer and a 3-month contract trial. This allows us to prove our expertise while aligning with your mission to become a trusted service provider.
WT
by WeON Technology
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Understanding DDS IT: A Culture of Excellence
People-Centric Approach
We recognise that DDS IT's culture revolves around its people, fostering a friendly, caring, and family-like workplace.
Growth and Vision
With 70+ staff across New Zealand, DDS IT is poised for future success, aiming to connect people and technology to improve Kiwis' everyday lives.
Client Partnerships
DDS IT partners with leading Enterprise companies while maintaining a personal touch, allowing direct access to leadership for all clients.
The Role: Level 2 Field Engineer
Key Responsibilities
- Client-facing desktop support
- Network profile and Windows application configuration
- Timely incident resolution and service request fulfilment
- Maintain high user satisfaction
Critical Attributes
- Proactive attitude
- Commitment and flexibility
- Willingness to go the extra mile
- Strong problem-solving skills
Technical Capabilities Required
Microsoft Expertise
Proficiency in Office 365, SharePoint, Azure, and Windows Server administration
Network Management
Experience with Active Directory, group policies, and LAN/WAN networking
Support Skills
Strong troubleshooting abilities for Windows 7/10, hardware, and software systems
Our Company: A Perfect Fit for DDS IT
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30+ Years of Experience
Our team brings extensive expertise in IT, telecommunications, business development, and technical support.
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Comprehensive Service Package
We offer end-to-end technical support under a contract-based outsourcing model, eliminating the need for multiple providers.
3
Global Reach
Our remote IT support team maintains over 20,000 devices for 10,000+ clients worldwide.
Our Services: Aligned with DDS IT's Needs
Remote IT Support & Maintenance
Supporting over 20,000 devices globally for businesses and individuals.
Cyber Security Solutions
Implementing and managing robust security protocols for businesses of all sizes.
Telecommunications & ISP Support
Expertise in setting up and managing wholesale and retail telecom channels.
On-Demand Technical Support
Repairing and maintaining computers, smartphones, and other devices.
Core Competencies: Enhancing DDS IT's Capabilities
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Strategic Planning
Business development and long-term growth strategies
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Technical Expertise
IT infrastructure, cyber security, and network maintenance
3
Client Management
Relationship building and procurement processes
4
Operational Excellence
Efficient service delivery and continuous improvement
Our Achievements: Proven Track Record
20K
Devices Supported
Globally maintaining devices for 10,000+ clients
100K
End-Users Connected
Through New Zealand's first thick-end MVNO channel
$1.5B
Largest Project
Successfully executed IT and telecom projects
$4.5M+
Recurring Revenue
From 4,000+ business clients and 15,000 tech support customers
Our Proposal: Tailored for DDS IT
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30% Reduction
Initial offer reduction to demonstrate our commitment and value
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3-Month Trial
Contract trial period to showcase our expertise and cultural fit
3
Seamless Integration
Rapid onboarding and alignment with DDS IT's existing processes
4
Long-Term Partnership
Commitment to growing with DDS IT and supporting its future success
Next Steps: Partnering for Success
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Initial Meeting
Discuss our proposal and align on expectations
2
Skills Assessment
Demonstrate our technical capabilities and cultural fit
3
Trial Period
Begin the 3-month contract to prove our value
4
Long-Term Collaboration
Establish a lasting partnership to support DDS IT's growth