a. We provide repair, upgrade, fault resolution, and installation services as required for your Service Request, whether covered by Warranty or outside warranty.
b. Services are usually performed at our premises. You are responsible for delivering and collecting your Equipment. If we perform services at your site, additional charges may apply for travel time and costs. Freight to or from you is solely at your risk, and extra charges will apply.
c. Our standard business hours are 8:30 am – 5:00 pm, Monday to Friday (excluding public holidays). Services outside these hours may be charged at higher rates.
d. While we will use reasonable endeavours to achieve your desired service outcome, due to the condition, type, or software on your Equipment, we cannot guarantee a particular result.
e. You warrant that you have all rights and third-party consents necessary to enable us to perform your Service Request.

a. We may coordinate repair or service work with third-party service organisations.
b. You will be notified if a third party is engaged.
c. While we will use reasonable efforts to ensure quality, we cannot guarantee the work performed by third parties.
d. We will use our best efforts to represent you in any dispute with such third parties.

a. Unless expressly included in a quote, all parts and accessories supplied will be charged in addition to our service charges. Ownership passes to you only once full payment has been received.
b. Parts Sales Terms: All parts sales are final and non-refundable due to incorrect orders. Faulty parts will be tested and replaced if required. A fee may apply if no fault is found. Parts carry a 90-day warranty unless otherwise stated.

a. If your Service Request is covered by a Warranty Claim, charges payable by the manufacturer will not be billed to you. However, if the manufacturer declines to pay, you are fully responsible for all charges.
b. Where third-party providers are engaged, we may charge a handling fee in addition to their costs.
c. Charges will be either as quoted or at our Standard Rates. A minimum charge applies to all service jobs.
d. Unless credit has been agreed in writing, all charges must be paid in full (cash, EFTPOS, bank transfer, or approved credit card) before Equipment is collected. For approved credit accounts, payment is due by the 20th of the following month. A valid purchase order must be provided before services commence.
e. Equipment must be collected within 7 days of notification that it is ready. If payment is not made, we may retain your Equipment and sell it 60 days after first demanding payment. You will remain liable for any shortfall after sale and for all collection costs (including legal and agency fees).
f. Clauses 3 and 4(d) may create security interests in our favour, which we may register on the Personal Property Securities Register.

a. While we take reasonable care, your Equipment is left at your own risk. You are responsible for insuring it.
b. You must back up all data before providing your Equipment. We are not liable for data loss.
c. If your Equipment must be sent to a manufacturer or third party, we cannot guarantee the security or confidentiality of any data on it. You should remove sensitive data before service.
d. You consent to us holding and disclosing necessary personal information to manufacturers or service partners for verification and quality purposes. You also consent to receiving service-related communications and may separately choose whether to receive promotional communications under Clause 9.

a. Our total liability to you will not exceed the charges you have paid to us in the 12 months prior to your claim. We are not liable for indirect or consequential losses, including lost profits, lost revenue, or data loss.
b. All implied warranties or liabilities under legislation are excluded to the maximum extent permitted by law, particularly under the Sale of Goods Act 1908 and Consumer Guarantees Act 1993, where services are supplied for business purposes.

a. We may provide pick-up and return services via our own vehicles or courier services.
b. Insurance of goods in transit remains your responsibility.