a. We will provide repair, upgrade, fault resolution, diagnostic, installation, and related technical services as may be required for your Service Request in relation to your Equipment, whether as a Warranty Claim or outside of warranty.

b. Services are usually performed at our premises, and it is your responsibility to deliver and collect your Equipment. Where we agree to perform services at your site, we may charge additional amounts for travel time and costs. If you request that your Equipment be freighted to or from us, this will be done entirely at your risk and additional charges will apply.

c. We perform our services during regular business hours, 8:30am to 5:00pm, Monday to Friday (excluding public holidays). If you require urgent or out-of-hours services, we may charge a higher hourly rate.

d. While we will use reasonable endeavours to achieve your desired service outcome, due to factors including the condition of the Equipment, prior damage, installed software, malware, configuration issues, or manufacturer limitations, we do not guarantee any specific service outcome.

a. We may coordinate repairs or service work on your Equipment using third-party service providers as required by your Service Request.

b. We will notify you where a third party is engaged.

c. While we take reasonable care in selecting third-party providers, we do not guarantee the quality, timing, or outcomes of work performed by third parties.

a. Parts and accessories supplied as part of our Services are charged in addition to labour unless expressly included in a written quote. Title to such goods passes to you upon full payment.

b. All parts sales are final. Returns or refunds are not accepted for incorrect orders. Faulty parts will be tested and replaced where required. If no fault is found, testing or handling fees may apply.

a. Where a Service Request constitutes a Warranty Claim, charges payable by you apply only to the extent they are not covered or paid by the manufacturer. You remain responsible for all charges not paid under the warranty.

b. Where third-party providers are involved, we may charge a handling or coordination fee in addition to third-party charges.

c. Charges will be as quoted or charged at our Standard Rates. A minimum service charge applies to all jobs.

d. Unless credit is approved in writing, payment is due in full before collection. Approved credit accounts must be paid on or before the 20th day of the month following the invoice date.

e. Equipment must be collected within 7 days of notification. If payment is not made, we may retain and sell uncollected Equipment 60 days after first demanding payment. You remain liable for recovery costs and any shortfall.

a. Equipment is supplied to us at your risk. You must ensure adequate insurance coverage at all times.

b. You are responsible for backing up all data before providing Equipment to us. We are not responsible for any loss, corruption, or breach of data.

c. Where Equipment is sent to manufacturers or third parties, we are not responsible for data security or confidentiality. You should remove sensitive data beforehand.

a. To the maximum extent permitted by law, our total liability is limited to the total charges paid to us in the 12 months preceding any claim. We are not liable for indirect or consequential losses, including loss of data, revenue, or profits.

a. We may use company vehicles or courier services for collection and delivery.

a. Equipment means the equipment and related property supplied by you as noted in the Service Request.

b. Service Request means your request for our services as detailed in the Service Request Form, Booking Form, or as otherwise requested by you.

c. Standard Rate means our standard rate for services (plus GST) as notified by us from time to time.

d. Warranty Claim means a claim that your Service Request is covered by a manufacturer warranty we are authorised to service.

e. You / your means the customer.

a. We will only send marketing communications in accordance with the Unsolicited Electronic Messages Act 2007.

b. All promotional communications will clearly identify us and include an unsubscribe option.

c. Service-related or legally required communications may still be sent even if you opt out of marketing messages.

a. These terms apply to all hardware products supplied by us, including computers, parts, accessories, peripherals, special-order items, bundled or promotional products, and second-hand goods.

b. We do not offer refunds for change-of-mind purchases. At our discretion, an exchange or store credit may be offered if notified within 7 days, the product is unused and resalable, and the product is not software, a special-order item, or second-hand.

c. Delivery, labour, configuration, setup, and service fees are non-refundable.

d. Where we agree to accept a non-faulty return, handling or restocking fees may apply.

e. Incorrectly supplied products must be reported within 7 days and returned unused for replacement, refund, or credit.

f. Transit damage must be reported within 24 hours of receipt.

g. Faulty new hardware will be assessed and repaired, replaced, or refunded in accordance with the Consumer Guarantees Act.

h. Second-hand hardware is sold as-is unless stated otherwise. Change-of-mind returns are not accepted, and manufacturer warranties do not apply unless expressly stated.

a. All timeframes provided by us, whether verbal or written, for any goods or services including hardware, software, technical support, diagnostics, repairs, builds, installations, deliveries, special orders, and warranty processing are estimates only and indicative, not guaranteed.

b. Timeframes may be affected by factors outside our control, including supplier availability, manufacturer processing times, third-party services, courier delays, licensing requirements, or the complexity of the work.